Cancellation Policy

1. Appointment Cancellations

We understand that sometimes schedules change. To ensure the best service for all our clients, we ask that you provide at least 24 hours notice when canceling or rescheduling an appointment.

• Cancellations made with 24+ hours notice: No charge
• Cancellations made within 24 hours: 50% of service price
• No-show appointments: 100% of service price

2. Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate you. However, your treatment time may be shortened to avoid delays for other clients. You will be charged the full price of the scheduled service.

3. Membership Cancellations

Membership plans can be canceled at any time with the following terms:

• No cancellation fee if membership has been active for 6+ months
• $50 cancellation fee if membership has been active for less than 6 months
• Unused membership benefits do not roll over and are non-refundable
• Cancellations must be submitted in writing or in person

4. Gift Certificates

Gift certificates are non-refundable and must be used within one year of purchase. Lost or stolen gift certificates cannot be replaced.

5. Weather or Emergency Closures

In the event of severe weather or emergencies requiring spa closure, all appointments will be rescheduled at no charge to the client.

6. Contact Us

To cancel or reschedule an appointment, please call us at 912-785-9600 or email [email protected]. We appreciate your understanding and cooperation with our policies.